Edward A. Hill
"Chris was superb! He really was helpful and sincere."
"Many thanks because all you do so well. Everything was as good as it could possibly be. Thank you for knowing and caring and doing."
"No words come to me that can express my deepest thank you for all you did to help. As I look back on those two days it would have been impossible for me to have accomplished it without you. I wish I could do or say more about how much I appreciated everything. You are so special. God truly did not have only coincidences here."
"We are very fortunate to have a Funeral Director who has always been a part of the local Community, which enhances the quality of his services."
"Chris and Bill are personal friends and went out of their way to help make it easier on the family. The ceremony was exactly what we asked for."
Gary E. Shineman
"Bill is a very professional individual, dedicated to detail and family needs. The funeral home is an older building, beautifully maintained with lovely new Chapel facility (gorgeous lighting with ample seating)."
"I truly appreciated your thoughtful attention to detail and your professionalism while having to also deal with the loss of your friend, Ruth. You really made a rough time so much smoother by helping to keep us focused. Bill, you and Chris helped send Ruth to her final resting place as she lived, dignified and graceful."
“Chris, looking back, we do not know how we would have gotten through the death of our Mother without your care and guidance. We are happy to report that we have not had to deal with funeral directors often during the course of our lifetimes, but what struck us the most about you was your ability to apply just the right blend of knowledge and expertise in a caring and compassionate way, being supportive of our needs as a grieving family while allowing us to transact the business of a funeral with kindness and grace. You were very understanding and accommodating of those elements which made our family’s needs unique.”
Grace Doyle & Family
“Thank you so much for your wonderful talents in making Carmela’s funeral lovely. Your professionalism and attention to detail do not go unnoticed. We thank you for your care and support.”
“Bill Smith’s genuine warmth, patience and kindness was consistently evident throughout the funeral process. He truly cared for our family and treated our loved one with much grace and dignity. The staff was very gracious and professional in meeting our needs as they arose. Everyone was very supportive.”
"Bill, thank you for all the work and preparation that you and your staff did to make my mother's burial so lovely. Everything was perfect and everyone was pleased to be there for such a lovely service."
Joel D. Terranova
"I couldn’t ask for a nicer or more accommodating director or staff. This will be the only funeral home my family will use."
"Bill Smith was warm, compassionate and accommodating."
"Everyone was so compassionate and treated my daughter and I very well."
"The funeral home was warm and just spacious enough to accommodate our family and friends."
"Chris handled all the details and we were very happy that he was able to be there to handle all the arrangements."
"The staff made a difficult time as pleasant as possible. I would highly recommend the facility and staff."
Family of Rita Hayes
"Superior- neatness, cleanness, warm and compassionate atmosphere."
"Integrity, compassion, perfection, friendly, warm individual, to name a few fine points of William Smith."
"Sensitive to all our family needs."
"He was very compassionate and was available, even afterwards; to talk about any issues."
"It was what the family had envisioned."
"Special understanding and superior attention given, friendly, concern, direction, and patience."
Patricia E. Douglass
"The entire staff was sincere and gracious."
"The facility was well kept and very home-like."
"Most informed and helpful."
"They were all wonderful."
"Absolute highest standards, yet personal."
"Our family could not suggest any improvements. We were pleased with all. The attention to detail and personal touches were very much appreciated."
"Very comfortable, ample space, very nicely decorated, not stuffy."
"Director and staff were most accommodating and attentive."
"Funeral home-spotless and floral arrangements and guest facilities were very good."
"Conducted with dignity and aplomb."
"We were more than satisfied with having chosen Houghtaling & Smith Funeral Home."
"Our dealing with the funeral director, Chris Hanley, was most satisfying. He was very helpful and courteous and also very patient."
"Very neat and up to date."
"Mr. Smith respected and carried out my wishes and my children’s wishes as to what we would like in memory of my wife and children’s mother."
"Staff was very helpful. They did a beautiful job preparing her for viewing. At this sad time they made us feel at ease."
"Mr. Smith and staff did an outstanding job. Very professional yet with caring for the family."
"Each person is immaculate in their personal presentation and sensitive in their manner."
"It is a beautifully, tastefully appointed home and kept immaculate!"
"Mr. Smith always conducts funerals in a gentle, sensitive, professional way. He is attentive to every minute detail."
"If there is an award (from Golden Rule) for the best, most detailed funeral director, I would have to see Mr. Smith receive it. No-one deserves it more!"